When does my credit card get charged?
Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.
How much is shipping?
To calculate shipping, add the items to your cart and press "checkout". Enter your address information and press "continue", you will see the shipping calculation before payment information is entered. Calculated shipping is only to the 48 contiguous states.
Do you have a store?
We do not have a physical store front, selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.
How do I pay by check?
To pay by check, simply add the items you want to purchase into our online shopping cart. Click the "Check Out" button and type in your name and address. Then click on the "Continue" button. Simply print out the next web page and mail it to us at the address above. Be sure your total reflects the shipping charges and the address you want the shipment to go to. Printing this in "Landscape" mode on your printer usually gives the best results.
What about assembly?
Our furniture is quick and easy to assemble. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States. Our model numbers are already programmed into their computer systems, so they can provide a quote quickly. Many of our customers simply forward their email order confirmations to them for an easy quote. For more details, visit http://www.furnitureassembly.com or call 1-800-978-2669 for an instant quote.
How will my furniture ship?
Federal Experss Deliveries
When possible, your package will ship via Federal Experss ; doorstep service is usually available. Federal Experss will not notify you prior to delivery.
Truck Deliveries
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.
Can I get an inside delivery?
Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis.
• Extraordinary delivery conditions may require an additional fee to be paid.
• Delivery is not available to Alaska or Hawaii.
Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.
Cuzzi - 5 years
O'Sullivan - 5-10 years
Who Handles Customer Service?
If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied. We strive to carry quality brands and deliver your new furniture in perfect condition.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A re-stocking fee is also deducted from your refund. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
Can you customize the furniture?
No. We cannot get any of our furniture customized.
Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!
